I purchased a UL3 lock about 2 years ago and have loved it. Recently there was an issue with unlocking the door using the key pad. I checked the website which was filled with helpful troubleshooting. After trying the options the lock still did not work. I contacted customer service (Julie Z. assisted) and after only a couple of emails a replacement part was in the mail. Julie provided advice to wait 0.5 s after entering code before opening the door as opening too early can cause additional wear. Thanks for all the help.

I like to go running and not needing to carry my set of keys, I have been using the lock for about 3 years and so far I have not had any issue whatsoever. Please bear in mind that the fingerprint feature works as long as your hands are not wet, otherwise it works perfectly, I also like the convenience of unlocking either through the app or using a code on the numpad. Excellent product, highly recommended

This lock is of a premium quality build. Once installed (on Interior Building Door) with the simple template & instructions, it has been the talk of the office. Working in an Automotive dealership there are an excess of 40 employees which the Ultraloq UL3 BT can keep registered with their own logins (Fingerprint/Touch Code/App Access) which allowed us to keep the room secure while also limiting the need to physically touch anything other than the handle (which was especially important during the COVID-19 initial response) to access the secured room. The app may have its flaws when we first bought this (6 months ago), but with firmware updates it's been optimized more which is a great feature being able to "update" your door lock software. I couldn't been happier with the product and management has given many compliments to the aesthetic modern & futuristic look this lock brings to the workplace. The batteries last quite awhile being that its run on 3 double A batteries. The door is opened nearly 100 times a day and we change them everyone 6 months or so depending on use. This lock is a great purchase and hasn't loosened or had any issues aside from the intended operation of its mechanical or software design. This is a great product and I will look to buy more for installation on my home doors for personal use as well! Ultraloq UL3 BT - Silver

We love our new smart lock door handle. With all of our employees coming and going, the UL3 keeps track of everyone!